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Collection and tabulation of data c. Speaking on this change in approach, Sheila Nair, chief operating officer of Roots Corporation the wholly-owned subsidiary of IHCL that catslogo IndiOnesaid, Instead of going top-down we started the project business plan with a clean piece of paper where the key was tight financial control.

He feels the need for extra help in order to carry on his duties efficiently. Being stout and plump, it takes much of an effort to climb the hill and reach the top of monastery. Only iv Both i and iii Both i and iv Only i Who among the following are not participants in the services marketing triangle? Assuming that a firm is operating in a market with low market attractiveness where its business strengths are relatively low, which of the following strategies is in the best interests of its stockholders?

It is only during such situation that we realise what we are capable of doing. Which characteristic of service makes demand and capacity matching an important task for a service provider? What does Multi-Factor Portfolio matrix deal with? Good bye till we meet again. Ambience at Giant hypermarket represents a functional look, while ambience at Lifestyle outlets project an upscale image.

The amenities and design of the room were such that the costs incurred on maintenance activities were minimized. The reason for such change in course curriculum is that Dubai is increasingly moving towards the non-oil dependent economy with large focus on manufacturing, tourism and services.


There arises a conflict between the monks as each one of them try to escape the work burden. Parasuramans framework for understanding the types of retention strategies, which of the following activities does not fall under structural bonds?

What were the reasons that led to the increase in demand for active adult communities in the US real estate industry? Price of service c. This prompted the company to develop a new sub brand called Solera. Which among the following statements is not true regarding services?

Demographic segmentation Geographic segmentation Behavioral segmentation Psychographic segmentation The intangible aspects of a service spring forth for which of the following service product levels? The 20112 were put through a stringent screening process, including background checks and face-to-face interviews.

This poses problems for the institution in finding placements for these students. Recent controversies in Asia. CaseletsCaselet 1Kayas goal is to provide long-lasting and result-oriented non-surgical skincare treatment.

It simply makes use of a bamboo and viola the solution is as simple as it gets. Location and decor Files with xdf extension can be found as disk images saved in the eXtensible Data Format for OS2 operating system. FedEx bought an office and print services outlet chain Kinko, and later renamed these centers as FedEx Kinkos.

This lessens the burden of each employee and extracts the maximum output from each of them. Distributing insurance products through NGOs and co-operatives b.

Services Marketing

Remembrance Response 22012 Relevance Moreover hiring full-time faculty incurs significant costs for the institution. Declining sales in Europe due to Euro-crisis.

It resisted starting online trading, which big brokerages were using. Availability of raw materials b. Also practically spesamia a higher target would be unfeasible. At night, a mouse comes to scrounge and knocks off the candleholder leading to a devastating fire in the monastery.


Personal Service Telecom Network c. We can come up with many innovative ideas defying the existing structure and try to implement them to the best of our knowledge to make it a successful venture. Parasuraman proposed relationship strategies framework?

A renowned hotel in Delhi had outsourced travel facilities for customers residing in the hotel. The agency designed the signage, curtains, furnishings, and even the sugar and ketchup sachets.

In cooperation with the Colombian government the company has helped families to grow alternative crops, such as coffee or fruit, instead of producing coca. Evaluate the advantages and disadvantages of face-to-face service encounters as well as the online trading.

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The infrastructure and the logistics are looked after by Al Abbas, the faculty and the course content are provided by XLRI. It helps the management determine the break-up of services to be sold at full value and at a discounted price c.

Which of the following is true regarding spontaneity in the service industry? He reaches the monastery atop the mountain. Which of the following criteria is not considered by a customer while evaluating his service experience?

The institute offers a two- year executive MBA program. These private players, aided by aggressive marketing and better customer service, have started eating into LICs market share. Customers can check the availability of seats for any particular train, on any particular day, between any two places and the fare for the same.

Every customer is greeted by skin-practitioners dressed in elegant uniforms designed by a Mumbai designer, Bhairavi Jaikishen.